Shipping policy

Shipping Methods:

We only offer one shipping method - Free Insured Expedited Shipping. 

Processing Time:

Orders typically take 1-3 business days to process before being shipped. Please allow for additional processing time during peak seasons.

Cut-off Time:

22:00 (GMT-5:00 Eastern Time)

Shipping Time:

Shipping times vary depending on your location. Shipping takes 5 to 13 business days to be delivered for the US.

International shipping takes 7 to 15 business days.

Order Tracking:

Once your order is shipped, you will receive a tracking number to your email address so you can monitor your package's journey.

Shipping Fees:

Our shipping is FREE.

International Shipping:

We offer FREE international shipping. Please note that customs duties, taxes, and fees may apply and are the responsibility of the recipient. 

International shipping takes 7 to 15 business days.

Shipping Address:

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses.

Delivery Confirmation:

A signature may be required upon delivery for certain orders or locations to ensure secure delivery.

Delayed or Lost Shipments:

While we strive to deliver your order promptly, unforeseen circumstances may cause delays. If your shipment is significantly delayed or lost, please contact our customer support for assistance.

Returns and Refunds:

For information on returns, refunds, and exchanges related to shipping, please refer to our Refund Policy.

Refused Packages:

If you decide to refuse the package, we will deduct the fee held by shipping service from your refund amount. If shipping service destroy the product, we will not be able to refund.

Contact Us:

If you have any questions or concerns regarding shipping, please feel free to reach out to our customer support team by support@lampventure.com email. We're here to help!